Privacy Policy and Data Protection Information

• Managing Director: Ekrem Rexhepagaj
• PIB: 0317 1868
• Registration number: 5081 9609
• PDV number: 82 / 31-02022-6
• E-mail: info@montenegro-listings.me
• Telephone: +382 69 344 043
• WhatsApp Business: +382 30 681 227

This policy applies in particular to:

• Use of montenegro-listings.me.
• Property inquiries and viewing requests.
• Contact by form, e-mail, telephone or WhatsApp.
• Communication with buyers, tenants, owners, sellers, landlords, project developers and service providers.
• Document handling connected with property search, due diligence, reservation, contract preparation or handover.
• Technical website operation, security and abuse prevention.

• Inquiry handling: responding to property questions and viewing requests.
• Pre-contractual steps: preparing offers, appointments, document collection or transaction coordination.
• Contract performance: delivering agreed services and maintaining business records.
• Legal obligations: accounting, tax, compliance, record-keeping and lawful authority requests.
• Legitimate interests: website security, fraud prevention, business administration, service improvement and defence of legal claims.
• Consent: where a specific processing activity requires consent, including optional communications or non-essential technologies.

The applicable legal basis depends on the context and may differ between website use, a general inquiry, a contractual relationship and a legally required disclosure.

The website is hosted by an external hosting provider. Technical connection and server log data may be processed to deliver the website, maintain system security, detect misuse and diagnose errors.

Log data may include IP address, browser information, requested page, timestamp, status code and referring source. Such data is normally retained only as long as required for security, troubleshooting, legal obligations or abuse prevention.

When you submit a contact form, the data entered is processed to review and respond to your inquiry. Required fields should be limited to the information necessary for communication and property matching.

Do not submit passport copies, bank statements, source-of-funds documents or other highly sensitive information through the initial contact form unless specifically requested through a suitable secure channel.

E-mail and telephone data is processed to respond to inquiries, arrange viewings, coordinate documents and manage contractual or pre-contractual communication.

E-mail communication may not be fully secure. Confidential or identity-related documents should only be sent after the appropriate channel and purpose have been confirmed.

If you contact Montenegro Listings through WhatsApp Business, the content of the communication and associated contact data is processed for inquiry handling and coordination.

WhatsApp is an external service with its own privacy terms and technical infrastructure. Use of WhatsApp is voluntary. You may use e-mail, telephone or the contact form instead.

Highly sensitive documents should not be transmitted through WhatsApp unless specifically requested and the risks have been considered.

Where necessary for a property inquiry or agreed service, documents may be received, reviewed, organised or forwarded to relevant participants.

Such documents may include:

• Cadastral extracts and property records.
• Plans, permits or technical documentation.
• Owner, seller or representative information.
• Reservation, purchase, rental or service documents.
• Invoices, proof of payment and transaction correspondence.

Access is limited to persons and service providers who require the information for the relevant task.

Data may be shared where necessary with:

• Owners, sellers, landlords or project representatives.
• Notaries, lawyers, translators, tax advisers or accountants.
• Engineers, architects, surveyors or technical specialists.
• Banks, payment providers or insurers.
• Hosting, e-mail, IT, security and communications providers.
• Public authorities, registers or courts where legally required.

Recipients are expected to process data only within their own role and legal responsibilities.

This website may embed Google Maps or link to external map services. When such content is loaded, technical data may be transmitted to the relevant provider.

External providers process data under their own privacy terms. Where technically available and legally required, non-essential external content should only be loaded after appropriate consent.

The website may use technically necessary cookies or similar technologies for security, session handling, language selection, form functionality and basic website operation.

Optional analytics, marketing or external media technologies should only be activated where legally permissible and, where required, after consent.

The exact technologies used should correspond to the current technical configuration of the website and the consent-management settings.

If analytics, advertising or conversion-measurement tools are used, the relevant provider, purpose, legal basis, data categories, retention and opt-out options should be disclosed through the consent interface and this policy.

Some external providers may process data outside Montenegro or outside the country in which the website visitor is located.

Where required, appropriate contractual, organisational or legal safeguards should be used. The availability and form of such safeguards depend on the provider and applicable law.

Personal data is retained only as long as necessary for the relevant purpose, contractual relationship, statutory retention period, compliance requirement or defence of legal claims.

• General inquiries may be deleted when no further communication is expected.
• Contractual and invoice records may be retained for applicable statutory periods.
• Property and transaction records may be retained while a matter remains active or legally relevant.
• Security logs may be retained for a limited period unless an incident requires longer preservation.

Reasonable technical and organisational measures are used to protect personal data against unauthorised access, loss, alteration, misuse or disclosure.

No electronic communication or storage system can be guaranteed to be completely secure. Users should avoid sending unnecessary sensitive information and should follow any secure-channel instructions provided.

Depending on the applicable legal framework, you may have rights including:

• Access to personal data.
• Correction of inaccurate data.
• Deletion where no lawful retention basis remains.
• Restriction of processing.
• Objection to certain processing.
• Data portability where applicable.
• Withdrawal of consent for future processing.
• Complaint to a competent supervisory authority.

To exercise a right, contact info@montenegro-listings.me. Additional information may be requested to verify identity and prevent unauthorised disclosure.

Before responding to an access, deletion or correction request, reasonable steps may be taken to verify the identity and authority of the requester.

This protects personal and property-related data from disclosure to unauthorised persons.

The website and real estate services are not directed at children. Personal data relating to minors should only be provided where necessary and by an authorised parent, guardian or legal representative.

This privacy policy may be updated to reflect changes in the website, services, legal requirements or technical providers. The current version is published on this page with its update date.