Privacy Policy

Last updated: 18 August 2025

Short version. This Privacy Policy explains how we collect, use, share and protect personal data when you use montenegro-listings.me and our related services.

1. Introduction

This Privacy Policy applies to the website and services of Montenegro-Listings.me (the “Platform”). It describes our practices in line with the EU/EEA GDPR, UK GDPR, applicable US state privacy laws (e.g., CCPA/CPRA), and Montenegrin law. If a written agreement states otherwise, it prevails to the extent of a conflict.

Shared listings database. All real-estate data displayed on this site originates from a unified property database operated by ekosphere doo and is also used across affiliated websites:

…and any subdomain under https://(subname).ekosphere.me.

More about us: For corporate information and services, visit ekosphere.me.

2. Who We Are (Controller)

Controller: ekosphere doo, Bulevar Teuta bb, 85360 Ulcinj, Montenegro. Email: office@montenegro-listings.me

EU/UK Representative: If and where required by Art. 27 GDPR/UK GDPR, we will appoint a representative; until then please contact us directly via the details above.

DPO: We have not appointed a Data Protection Officer. For all privacy matters, use the contact above.

3. What Data We Collect

Contact & lead data (name, email, phone/messenger, message content; preferences such as property type, budget, location).
Account data (login, role, saved searches/favorites, language).
Transactional & brokerage data (engagement details, appointments, offers; KYC/AML identifiers where legally required).
Usage & device data (IP, timestamps, pages, referrer; device/browser info; approx. geolocation).
Cookies & similar (see section 5).
Public/third-party sources (land registry, developers, partner agents; only where lawful and relevant).

We do not intentionally collect special categories of data (e.g., health, religion) or data from children (see section 12).

4. How We Use Data & Legal Bases (GDPR)

Provide the Platform & services (browse listings, respond to leads, schedule viewings) — Performance of a contract (Art. 6(1)(b)) or legitimate interests (Art. 6(1)(f)).
Brokerage & compliance (KYC/AML where applicable) — Legal obligation (Art. 6(1)(c)).
Communication (email, phone, messaging apps like WhatsApp if you provide a number) — Consent (Art. 6(1)(a)) or legitimate interests (Art. 6(1)(f)).
Personalized content, saved searches — Performance of a contract / legitimate interests.
Analytics, security, anti-fraud — legitimate interests (improve service & protect it).
Marketing & newsletters (if opted-in) — Consent; you can withdraw anytime.

If we rely on consent, you can withdraw it at any time with effect for the future by contacting us or via your cookie preferences (section 5).

5. Cookies & Tracking

We use essential cookies to run the site and, if you consent, analytics/functional cookies and (where applicable) advertising cookies.

Essential — required for core functions (security, login, preferences).
Analytics — usage statistics to improve the Platform.
Functional — e.g., language, saved searches.
Advertising (if used) — to measure/serve relevant ads.

Manage cookies: Use your browser settings and/or the cookie banner on this site to change or withdraw consent.

6. Sharing & Processors

We share data only as necessary and with appropriate safeguards:

Service providers (processors) — e.g., hosting, security, CRM/email, analytics, form handling, website framework. They process data on our behalf under contracts.
Partner agents/owners/developers — when you ask us to arrange viewings or pursue a property (we share only relevant details).
Legal/regulatory — where required by law or to protect rights, safety and property.

We do not sell personal information. If ad-tech is used that qualifies as “sale”/“sharing” under US law, you can opt out via cookie preferences (section 11).

7. International Transfers

We are based in Montenegro and may process data in or transfer it to other countries. Where data is transferred from the EEA/UK to a country without an adequacy decision, we use appropriate safeguards (e.g., EU Standard Contractual Clauses and, if applicable, UK IDTA) plus supplementary measures where required.

8. Retention

Leads & communications: typically up to 36 months after last activity, unless legal obligations require longer.
Contract/brokerage records: statutory retention (usually 5–10 years depending on the document type).
Account data: for the life of the account; deleted on request unless retention is required.
Cookies/analytics: per cookie lifetime or until you withdraw consent.

9. Security

We implement technical and organizational measures appropriate to the risk (access controls, encryption in transit, least-privilege, backups, monitoring). No system is 100% secure; please keep your credentials confidential.

10. Your Rights (EEA/UK)

Where GDPR/UK GDPR applies, you have the right to: access, rectification, erasure, restriction, portability, and objection; and to withdraw consent at any time (without affecting prior processing). You also have the right to lodge a complaint with a supervisory authority in your country of residence or work.

11. US State Privacy Rights (incl. California)

California (CCPA/CPRA) and similar laws: right to know/access, correct, delete, and to non-discrimination. If we “sell” or “share” personal information (e.g., via ad cookies), you have the right to opt out.
Opt-out: Use cookie preferences to disable ad cookies and/or email us at office@montenegro-listings.me with the subject “Do Not Sell/Share”.
Authorized agent: may submit a request with proof of authority.

12. Children

Our services are not directed to children under 16. We do not knowingly collect personal data from children. If you believe a child provided data, contact us and we will delete it.

13. Third-Party Links & Social Media

Links to third-party websites and social platforms are provided for convenience. Their privacy practices are not our responsibility. Please review their policies.

14. Changes to this Privacy Policy

We may update this Privacy Policy. Changes will be shown here with an updated “Last updated” date.

15. How to Contact Us

ekosphere doo · Bulevar Teuta bb, 85360 Ulcinj, Montenegro · Email: office@montenegro-listings.me