Full Privacy Policy

Status: July 2026

Protecting personal data is an organizational and trust-related matter for ekosphere doo. This Privacy Policy describes the processing of personal data in connection with montenegro-listings.me, Montenegro Listings and the related digital communication channels.

1. Controller

The controller responsible for the processing described here is:

ekosphere doo
Bulevar Teuta bb
85360 Ulcinj
Montenegro

Phone: +382 69 344 043
E-mail: info@montenegro-listings.me

2. Scope of This Privacy Policy

This Privacy Policy applies to personal data processed when users visit montenegro-listings.me, submit real estate inquiries, contact Montenegro Listings, send property documents, request viewings or communicate digitally with ekosphere doo.

• Covered are actively submitted details and technical access or usage data generated during website use.
• Not covered are independent processing activities of external websites, messenger providers, social media platforms or other third-party services outside the responsibility of ekosphere doo.
• For embedded or linked third-party services, the privacy rules of the respective provider may apply in addition.

3. Categories of Personal Data Processed

Depending on how the website and contact channels are used, the following categories of personal data may be processed:

• Contact data: name, e-mail address, phone number, messenger identifier or other contact details provided by the user.
• Usage and log data: IP address, date and time of access, accessed pages, referrer URL, browser type, operating system, language settings and technical device information.
• Communication data: content of contact requests, real estate inquiries, viewing requests, project inquiries or other communication.
• Inquiry data: budget, property type, preferred location, intended use, timeframe, capital availability, financing status or other details provided by the user.
• Property-related data: listing links, cadastral documents, photos, floor plans, seller information, draft contracts, technical material or other submitted property documents.
• Security and evidence data: information relevant for abuse prevention, technical stability, error analysis, documentation or legal defense.

4. Purposes of Processing

Personal data may be processed for the following purposes:

• Responding to contact requests, property inquiries, viewing requests and ongoing communication.
• Preparing, sorting and coordinating inquiries related to Montenegro Listings and real estate in Montenegro.
• Providing, maintaining, securing and improving the website.
• Ensuring IT security, system stability, integrity and abuse prevention.
• Documenting communication where necessary for handling, quality assurance, evidence or legal defense.
• Statistical evaluation for reach measurement, technical optimization and content improvement where legally permissible.
• Fulfilling statutory documentation, retention, audit and evidence obligations.
• Establishing, exercising or defending legal claims.

5. Legal Bases and Applicable Law

As a company based in Montenegro, ekosphere doo is subject in particular to applicable Montenegrin data protection law. Depending on the individual case and the connection to persons in the European Economic Area, European data protection standards may also become relevant.

• Contract or pre-contractual steps: where services are requested, prepared or performed.
• Legal obligations: especially where commercial, tax, documentation or evidence requirements apply.
• Legitimate interests: secure website operation, technical stability, abuse prevention, internal organization, legal defense and traceable communication handling.
• Consent: where a specific processing activity is based on consent.

The specific legal basis depends on the individual processing activity, applicable law and the connection of the data subject to Montenegro, the European Economic Area or another jurisdiction.

6. Website Provision, Server Log Files and Technical Access Data

When this website is accessed, technical access data is processed so that content can be delivered, systems can operate stably and attacks, errors or misuse can be detected.

• This may include IP address, access time, requested resource, browser type, operating system, referrer and similar technical information.
• This processing serves technical delivery, system security and error analysis.
• A website generally cannot be delivered and secured without technically necessary access data.

7. Contact by E-Mail, Phone, WhatsApp or Property Inquiry

When users contact Montenegro Listings by e-mail, phone, WhatsApp, contact form or another direct channel, the provided data is processed to handle the inquiry.

• This includes contact data, communication data and the content of the inquiry.
• For real estate inquiries, budget, property type, intended use, timeframe, preferred location and relevant property details may also be processed.
• Processing serves reply, clarification, preparation of possible next steps and documentation of the matter.
• Where a service or project is being prepared, processing may also serve pre-contractual measures.

8. Contact Forms

If a contact form is used, the data entered into the form is processed for the purpose of receiving, sorting and responding to the inquiry. Form submissions may include contact details, property criteria, budget information, property links, open questions and optional message content.

The contact form does not automatically create a paid service contract, consultation booking, viewing package or property review order. If a paid service becomes relevant, the scope, cost and terms must be clarified separately before any paid work is commissioned.

9. Communication Through Messenger Services

Montenegro Listings may use messenger services such as WhatsApp in addition to e-mail and phone. Communication and metadata may also be processed by the respective messenger provider.

• The privacy and usage terms of the respective provider apply in addition.
• ekosphere doo does not have full control over data processing by messenger providers.
• Particularly sensitive information should not be sent unstructured through general messenger channels.

10. Cookies and Similar Technologies

The website may use cookies and similar technologies to provide basic functions, deliver content correctly, make website functions usable and evaluate website use.

• Some technologies may be technically necessary.
• Other technologies may support functionality, reach measurement or stability where legally permissible.
• Users can restrict or disable cookies through browser settings; doing so may limit website functions.

11. Analytics, Statistics and Technical Optimization

Where usage data is evaluated statistically, this serves analysis of website use, identification of technical weaknesses and improvement of website structure, performance and user guidance.

• The focus is improvement of the website, not arbitrary profiling.
• External technical services are integrated only where required for the relevant purpose.
• The legal basis is legitimate interest or separate consent, depending on the specific implementation.

12. Recipients and Processors

Personal data is disclosed only where this is necessary for the described purposes, required by law or based on consent.

External service providers may be involved in areas such as hosting, technology, communication, security, maintenance and administration.

• Where service providers act as processors, processing is purpose-bound and based on agreed instructions.
• Depending on the integration, contractual data protection and confidentiality requirements apply.
• Other disclosures occur only where objectively necessary or legally required.

13. External Content, Embedded Services and Third-Party Platforms

This website may use or link to external content, maps, technical integrations, messenger links, social media platforms or other third-party content.

• When such content is accessed, the respective third-party provider may receive technical usage data, including IP address and access context.
• The privacy policies of the respective third-party provider apply in addition.
• ekosphere doo is not responsible for the data protection practices of third-party platforms outside its own area of responsibility.

14. Property Documents and Third-Party Data

Users may send documents, links or information that contain personal data of third parties, such as sellers, co-owners, family members, representatives or project partners.

• The sender is responsible for ensuring that they are entitled to transmit such data.
• Documents should only be sent where they are relevant to the inquiry.
• Sensitive information should be minimized unless necessary for the specific purpose.
• Submitted documents may be forwarded only where necessary for the requested coordination, clarification or specialist routing.

15. Data Transfers and International Context

Because ekosphere doo is based in Montenegro and may communicate with clients, service providers or professionals in different countries, personal data may be processed or accessed in an international context.

Where international transfers become relevant, appropriate legal, organizational or contractual safeguards must be considered depending on the applicable law and the specific processing situation.

16. Storage Period

Personal data is stored only as long as necessary for the relevant purpose or as required by statutory retention periods. After that, data is deleted or restricted in its processing.

• Contact and communication data may be stored as long as necessary for handling, follow-up communication, documentation or legal defense.
• Technical log and security data is retained only to the necessary extent.
• Statutory retention obligations may prevent immediate deletion.

17. Requirement to Provide Data

Providing personal data may be factually necessary for certain website functions or for handling inquiries, even where there is no statutory obligation in every case.

• Without contact details, an inquiry generally cannot be answered properly.
• Without technically necessary access data, the website generally cannot be delivered or secured.
• Missing necessary information can delay, restrict or prevent proper handling of a request.

18. Data Security and Confidentiality

ekosphere doo applies reasonable technical and organizational measures to protect personal data against loss, manipulation, unauthorized access, unauthorized disclosure and other unlawful processing.

• Data security is an ongoing organizational and technical process.
• Absolute protection against all risks of digital communication cannot be technically guaranteed.
• External communication channels and third-party platforms may involve residual risks outside the full control of ekosphere doo.

19. Rights of Data Subjects

Where the applicable data protection rules provide for such rights, affected persons may in particular request:

• Access to personal data processed about them.
• Correction of inaccurate data or completion of incomplete data.
• Deletion of personal data where no retention or other legal grounds prevent deletion.
• Restriction of processing in legally provided cases.
• Objection to certain processing activities, especially processing based on legitimate interests.
• Data portability where legally provided.

Whether and to what extent a right exists depends on the applicable law and the concrete processing activity.

20. Privacy Requests and Verification

Privacy requests can be submitted using the contact details stated in this policy. ekosphere doo may need to verify the identity of the requesting person before providing access, changing data, deleting data or restricting processing.

Privacy requests are reviewed and answered as promptly as reasonably possible within the applicable legal framework.

21. Changes to This Privacy Policy

ekosphere doo may update this Privacy Policy if legal requirements, technical structures, website functions, embedded services, communication channels or internal processes change.

The version published on this website is the current version.

22. Privacy Contact

For questions about the processing of personal data or the exercise of your rights, please contact:

ekosphere doo
Bulevar Teuta bb
85360 Ulcinj
Montenegro

Phone: +382 69 344 043
E-mail: info@montenegro-listings.me